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Troubleshooting Kerberos and SSH problems

1. Kerberos kinit Problems

2. SSH Problems

1. Kerberos kinit Problems

Error message: kinit(v5): Cannot find KDC for requested realm while getting initial credentials

Problem: /etc/krb5.conf file doesn't contain .FNAL.GOV information


1. Replace /etc/krb5.conf with your OS-specific Fermilab-supplied version of krb5.conf
2. Modify /etc/krb5.conf, adding Fermi-specific stanzas as instructed here.
3. If user does not have permission to modify /etc/krb5.conf, copy
Fermilab-supplied version into home area, and do

export KRB5_CONFIG=$HOME/krb5.conf

to tell all Kerberos commands to use the user's copy of krb5.conf.

Related problem:
On Macintosh computers (OS-X operating system), Kerberos is installed on
all recent versions. However, there are two locations and names for krb5.conf,


(Note: the file in /Library is named edu.mit.Kerberos, not krb5.conf.)

Either will work, but you should only have one. Updated 10/11/2012: Several Mac OS-X 10.6.8 users have reported that only the /etc/krb5.conf file worked for them.

Error message: kinit: Unable to acquire credentials for 'user@FNAL.GOV': Cannot contact any KDC for realm 'FNAL.GOV'

Problem: You are behind a firewall or are using an internet connection which has a "NAT" (Network Address Translation), such as on a home wireless router

Solution Steps:

1. Ping one of the Fermilab Kerberos Authentication servers (such as krb-fnal-1.fnal.gov) to make sure you can reach the server at the other end. If successful move to step 2.
2. Request an addressless Kerberos ticket as follows:
kinit -a
If you do
klist -a
you should see as the last line
Addresses:  (none) 

Error message: kinit: Preauthentication failed while getting initial credentials

Problem: kinit fails with preauthentication error

1. Usually the problem is simply that you have typed in your kerberos
password incorrectly. Try again.
2. If you have lost your kerberos password, call the Fermilab Service Desk,
630-840-2345, during business hours to have the password reset.
3. Occassionally this is not a password problem, but a problem with your
system's clock. Make sure that the date command returns a time
correct to within 5 minutes.

Error message: kinit: krb5_get_init_creds: Too large time skew

Problem: kinit fails with time skew message

1. Your system clock must be within 5 minutes of the correct value.

Error message: kinit: KDC has no support for encryption type while getting initial credentials

Problem: kinit fails with complaint about encryption type

1. This problem appears on recent Ubuntu and related Linux distributions.
To fix, edit /etc/krb5.conf file, and in the [libdefaults] section add

allow_weak_crypto = true

Error message: kinit: Client not found in Kerberos database while getting initial credentials

Problem: kinit fails with database complaint

1. Your kerberos principal may differ from your username on your local
system. Use kinit username@FNAL.GOV where username is your
Fermilab kerberos principle. kinit by itself will use your local
2. Your Fermilab ID or visitor ID has expired. Please see the renewal
instructions at Accounts and Passwords webpage.

Error message: kinit: Client's entry in database has expired

Problem: kinit fails because of an expired password

1. You must change your kerberos password once a year with the kpasswd
command (the same command you used to change your initial kerberos
password). You can try to change your password, even if it is
expired, by using kpasswd on your local machine. More detailed instructions are available here.
2. You can call the Fermilab Service Desk, 630-840-2345, and request that
they reset your kerberos password.

Error message: kinit: Password incorrect

Problem: If you are sure your Kerberos password is correct but you are on a MAC OS 10.10 (Yosemite) kinit will fail because the Kerberos pass phrase is DES encoded, which Yosemite no longer accepts.

You will need to reset your Kerberos password as follows:

1. If you have access to a non-Yosemite machine with Kerberos client software installed, do kinit to obtain a Kerberos ticket and then SSH to one of our head nodes, for example ds1.fnal.gov. Once there do a kpasswd to change your Kerberos password.
Alternatively, you may call the Fermilab Service Desk at 630-840-2345, and request that they reset your kerberos password.
2. Update the krb5.conf file on your Yosemite machine wih the latest version from http://metrics.fnal.gov/authentication/krb5conf/OSX/krb5.conf.
3. On your Yosemite machine, go ahead and attempt kinit and SSH, which should now work.

2. SSH Problems

Error message: ssh_dispatch_run_fatal: Connection to unexpected internal error

Problem: You may have just upgraded to the new 'El Capitan' Mac OS X version or changed the SSH options on your client.

Solution Steps:

1. Try to ssh -o GSSAPIKeyExchange=no to one of our servers (such as pi0.fnal.gov). If it works then
2. Add GSSAPIKeyExchange no to your SSH client config file (eg /etc/ssh/ssh_config).

Error message: permission denied OR

CryptoCard RB-1
Press ENTER and compare this challenge to the one on your display
  . . . .

ssh login failures will be indicated by a permission denied message.
If none of the solutions below fixes your problem please
email the output of the command ssh -vvv pi0.fnal.gov to
lqcd-admin@fnal.gov for further assistance.

Problem: Kerberos client and SSH using different credential cache file locations

We have mostly encountered this on MAC 10.9.x versions where Kerberos clients are installed from two different sources. In such a situation Kerberos client binaries end up in /opt/local/bin and in /usr/bin. Use the Kerberos client (kinit) installed in /usr/bin to obtain a Kerberos ticket. Also make sure there is a subdirectory .ssh in your home directory. Make sure the subdirectory has a file named config with the following lines:

Host *.fnal.gov
GSSAPIAuthentication yes
GSSAPIDelegateCredentials yes

Problem: Not having a kerberos ticket granting ticket (TGT), or having an expired TGT

Verify with the klist -f command that you have a ticket. If you
don't have a ticket, or have an expired ticket, get a new ticket
with kinit as follows:

lqcdp4ee:~$ kinit -fr 7d username@FNAL.GOV
lqcdp4ee:~$ klist -f
Ticket cache: /tmp/krb5cc_1234
Default principal: username@FNAL.GOV

Valid starting    Expires           Service principal
08/17/12 09:31:16 08/18/12 11:31:16 krbtgt/FNAL.GOV@FNAL.GOV
renew until 08/24/12 09:31:09, Flags: FRIA

Normal output, indicating that a forwardable, renewable, ticket exists.
Check the expiration time - if the current time is past the expiration,
login attempts will fail.

lqcdp4ee:~$ klist -f
klist: No credentials cache file found (ticket cache /tmp/krb5cc_5598)

If you see the above message you do not have a Kerberos ticket.
Use kinit to get a ticket before attempting to login.

Kerberos tickets expire after 24 hours. If you include the
-r 7d switch on your kinit command line, you will receive
a renewable ticket. Renewable tickets may be renewed by
typing kinit -R before they expire at the end of any 24
hour period. Tickets are renewable for up to the period
specified in the -r switch, to a maximum of 7 days.

Another useful switch to kinit is -f, which asks for a
forwardable ticket. If you have a forwardable ticket, once
you login to a Fermilab machine, say pi0.fnal.gov, you can
then login from pi0 to another machine, say ds1.fnal.gov,
without doing a new kinit. It is in general a bad idea to
use kinit on any machine but your local system, as your
password may be captured as it traverses the internet. The
only time typing a kinit password is safe on a remote machine
is when you are using an encrypted connection, like with ssh.

Problem: Not having an account on the target machine, or having an account on the target machine under a different username.

A permission denied error will occur if you do not have an account
on the target machine, or if your username on the target machine
differs from your username on your local machine. Try

ssh username@pi0.fnal.gov
ssh -l username pi0.fnal.gov

where username is your Fermilab username (the same name that you
used in your kinit command). If this fails, send e-mail to
lqcd-admin@fnal.gov and ask that the administrators verify that you have a valid
account on the Fermilab lattice QCD systems.

Problem: Using an internet connection which has a "NAT" (Network Address Translation), such as on a home wireless router

Nearly all home routers, wired or wireless, have a "NAT" function,
which results in your local system having a different local network
address than what is presented to remote machines. This allows you
to have multiple local machines and only one external IP address.
You local addresses will generally be something like 192.168.X.Y,
or 10.X.Y.Z, when a NAT is present.

With a NAT, your ssh logins may fail with Incorrect net address.
To fix this, use "addressless" tickets. First, use kdestroy
to delete your current ticket. Then, use kinit with -a, -A,
or -n to request an addressless ticket. The switch required
varies with kerberos versions, so use man kinit on your local
system to determine which of these three switches to use.

For Mac OS users, please be aware that between versions 10.5 and
10.6 Apple changed the switch for addressless tickets from
-A to -a. So if you have recently upgraded from Leopard (10.5)
to Snow Leopard (10.6) and are still using -A you will need to
change to -a. Also, the default behaviour on Mac OS is to supply
addressless tickets, so you should also be able to simply drop the
-A or -a switch entirely.

Problem: Using an ssh client which does not have Kerberos authentication enabled

Some versions of ssh will not attempt to perform kerberos
authentication. In this case, you will receive a permission
denied error. To enable kerberos
authentication, try the following -o switch:

ssh -o "GSSAPIAuthentication yes" username@pi0.fnal.gov

The quotation marks are required. If this form of ssh succeeds,
you can configure your local system to always attempt to use
kerberos authentication by editing either $HOME/.ssh/config or
/etc/ssh/ssh_config and adding these lines:

Host *.fnal.gov
GSSAPIAuthentication yes
GSSAPIDelegateCredentials yes

The GSSAPIDelegateCredentials line is necessary if you want to
use X-windows clients on the remote (Fermilab) system.
Note that you may also need a -X or -Y switch on your ssh command
to enable X forwarding.